Please read these Terms and Conditions carefully before registering an account or placing any wager on my11b. By accessing and using this platform, you agree to be bound by the provisions set out below.
These highlights do not replace the full Terms below. Please read all sections carefully.
These Terms and Conditions ("Terms") govern your access to and use of the my11b website located at https://my11b.cam ("the Platform") and all related services, products, and features made available by my11b ("we", "us", "our", "the Operator"). By creating an account, making a deposit, placing a wager, or otherwise accessing the Platform, you ("the Player", "you", "your") confirm that you have read, understood, and agree to be bound by these Terms in their entirety.
These Terms constitute a legally binding agreement between you and my11b. If you do not agree to any part of these Terms, you must not register an account or access the Platform. We reserve the right to modify these Terms at any time. Continued use of the Platform following notification of any amendment constitutes acceptance of the updated Terms.
Age Restriction: my11b is strictly for players aged 21 years and above. Access by minors is prohibited. Any account found to be held by a person under the age of 21 will be immediately suspended, all winnings will be voided, and deposits returned at the Operator's discretion pending verification.
These Terms should be read in conjunction with our Privacy Policy and Responsible Gambling Policy, both of which are incorporated herein by reference.
For the purposes of these Terms, the following definitions shall apply:
To register and maintain an Account on my11b, you must satisfy all of the following eligibility criteria at the time of registration and on a continuing basis:
my11b serves players across Malaysia, including residents of Kuala Lumpur, Petaling Jaya, Shah Alam, Johor Bahru, Penang, and other Malaysian cities. Players are responsible for determining whether their local laws permit participation in online gambling before registering.
Each Player may hold only one active Account on the Platform. Multiple accounts per Player are strictly prohibited. During registration, you agree to provide accurate, complete, and current information including your legal full name, date of birth, residential address, and valid contact details.
my11b operates a Know Your Customer ("KYC") verification process in line with responsible gambling and anti-fraud obligations. Upon registration, or at any point determined by the Operator, Players may be required to submit the following documentation:
Failure to complete KYC verification to the Operator's satisfaction may result in restricted account access, suspension of withdrawal processing, or account closure. Verification is typically completed within 24 to 48 hours of document submission.
You are solely responsible for maintaining the security and confidentiality of your Account login credentials. You must not share your username or password with any third party. You agree to notify the my11b support team immediately upon discovering any unauthorised access to your Account. The Operator will not be liable for any losses resulting from failure to maintain adequate credential security on your part.
my11b supports the following Malaysian payment channels for deposits and withdrawals:
The minimum deposit amount is RM30 unless otherwise stated in a specific promotional offer. Deposits are credited to your Account upon confirmed receipt by the payment processor. my11b does not charge fees on deposits; however, third-party payment providers may impose their own transaction fees, for which the Operator bears no responsibility.
The minimum withdrawal amount is RM50. Withdrawals will only be processed to a payment method previously used by the Player to fund their Account on the Platform (the "same-method" policy), in compliance with anti-money laundering obligations. Withdrawals to new or unverified payment methods may require additional documentation.
my11b targets the following processing timelines, which are estimates and may vary based on third-party provider schedules:
The Operator reserves the right to request additional KYC documentation before processing withdrawal requests, particularly for first-time withdrawals or transactions exceeding internal review thresholds.
Promotional offers made available on my11b are subject to specific terms and conditions published at the time of the offer, which shall be read in conjunction with this Section. In the event of conflict between a specific promotion's terms and these general Terms, the specific promotion's terms shall prevail for that promotion only.
my11b offers multiple welcome bonus tiers, currently including:
Welcome bonuses are available to new Players on their first qualifying deposit only. One welcome bonus per Player, per household, per IP address, and per payment method.
Unless otherwise stated, wagering requirements are calculated based on the bonus amount only. Wagers placed on different game categories may contribute at different rates toward wagering requirement completion. Live sports bets typically contribute 100%. Certain low-margin games or promotional games may contribute at reduced rates or not at all.
my11b actively monitors accounts for bonus abuse, including but not limited to: low-risk betting strategies designed to clear wagering requirements with minimal risk exposure, placing opposing bets across multiple accounts, and systematically exploiting promotional terms. Any account found engaging in bonus abuse may have bonus funds and associated winnings voided and the account suspended.
Withdrawal of bonus funds prior to satisfying the applicable wagering requirement will result in the cancellation of the bonus and any winnings derived from it.
All sports wagers placed on the Platform are subject to the specific rules applicable to each sport and market type. In the event of ambiguity or dispute regarding a result, my11b's decision shall be final. The Platform offers markets on Liga Super Malaysia, the English Premier League (EPL), UEFA competitions, UFC, boxing, tennis, and esports events, among others.
All casino games, slots, and instant-win games operate using certified random number generators (RNG) audited by independent testing laboratories. Published Return to Player (RTP) percentages represent theoretical long-term return rates and are not a guarantee of individual session outcomes. The Operator does not manipulate game outcomes.
Live dealer games are streamed from licensed studios. In the event of a technical disconnection during a live game session, the Platform will attempt to restore the session. If restoration is not possible, outstanding bets will be settled based on available game outcome data at the point of disconnection, at the Operator's discretion.
my11b reserves the right to void bets placed at manifestly incorrect or erroneous odds due to system error, human error, or third-party data feed failures. In such cases, the stake will be returned to the Player's Account balance without deduction.
The following conduct is strictly prohibited on the my11b Platform:
Violation of any of the above may result in immediate Account suspension, forfeiture of Account balance, reporting to relevant authorities, and/or legal action.
All content on the my11b Platform — including but not limited to the brand name, logo, domain name, website design, text, graphics, software, game interfaces, odds data, and promotional materials — is the exclusive property of the Operator or its licensors and is protected by applicable intellectual property laws.
You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal, non-commercial gambling entertainment purposes only. You may not copy, reproduce, modify, distribute, or create derivative works from any Platform content without the prior written consent of my11b.
my11b is committed to promoting responsible gambling practices among all Players. We provide the following tools and measures to support player well-being:
If you are concerned about your gambling behaviour, please visit our dedicated Responsible Gambling page. Professional support is available through Talian Kasih (15999) in Malaysia. Gambling should be entertainment — if it stops being that, please seek help.
my11b strictly enforces a 21+ age policy. We conduct age verification checks on all Accounts and cooperate with responsible gambling organisations to prevent underage participation.
To the fullest extent permitted by applicable law, my11b and its directors, officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to:
The Platform is provided on an "as is" and "as available" basis. my11b makes no warranty, express or implied, regarding the uninterrupted availability of the Platform or the fitness of the Platform for any particular purpose.
my11b reserves the right to suspend, restrict, or permanently close any Account at its sole discretion, with or without prior notice, in cases including but not limited to: breach of these Terms, suspected fraud, money laundering, bonus abuse, failure to complete KYC, or regulatory obligations.
Players may request closure of their Account at any time by contacting the support team. Requests will be processed within 5 business days. Any outstanding balance will be returned via the Player's registered payment method subject to KYC clearance and pending wagering obligations.
An Account is considered dormant after 12 consecutive months of inactivity (no login, deposit, wager, or withdrawal). my11b may apply a monthly dormancy administration fee of RM10 to dormant Account balances after written notification to the registered email address. Players may reactivate a dormant Account by logging in and placing a wager.
my11b reserves the right to amend, update, or replace these Terms at any time. Material changes will be communicated to registered Players via the email address on file or through a prominent notice on the Platform. The amended Terms will become effective upon publication unless a later effective date is specified.
Your continued use of the Platform following the publication of any amendments constitutes your acceptance of the updated Terms. If you do not agree with any changes, you must cease using the Platform and request Account closure.
These Terms shall be governed by and construed in accordance with the laws applicable to the Operator's jurisdiction of incorporation. In the event of any dispute arising from or relating to these Terms or your use of the Platform, the parties agree to attempt resolution through good-faith negotiation in the first instance.
If a dispute cannot be resolved amicably within 30 days of notification, either party may pursue resolution through the dispute resolution mechanisms available under the Operator's licensing framework. You retain any statutory rights available to you under Malaysian consumer protection law that cannot be excluded by contract.
If you have any questions, concerns, or complaints regarding these Terms and Conditions, or require assistance with your Account, please contact the my11b support team:
Customer Support Email: [email protected] (plain text — not a clickable link)
Support Hours: 24 hours a day, 7 days a week, 365 days a year
Languages: English; Bahasa Melayu queries accommodated
Response Target: Live chat responses within 2 minutes; email responses within 24 hours
For responsible gambling support in Malaysia, players may also contact Talian Kasih: 15999 (text only — not a link). This is a confidential helpline providing counselling and support services.
Our support team is available 24/7 to clarify any aspect of these Terms and Conditions. Alternatively, visit our FAQ for quick answers to common questions.