At my11b, responsible gambling is not a policy document — it is a core part of how we build and run this platform. We want every Malaysian player to enjoy sports betting and casino games as entertainment, not as a source of stress or financial harm. This page outlines the tools, resources, and commitments we maintain to keep it that way.
Gambling should always be a form of entertainment — never a way to make money, escape problems, or cope with stress. The six commitments below underpin everything we do at my11b for Malaysian players.
All responsible gambling tools are accessible directly within your my11b account. You do not need to contact support to activate deposit limits or session reminders — they are self-service by design. For self-exclusion and cooling-off, our support team is available 24/7.
Important: Responsible gambling tools are not reversible in the short term. Self-exclusion cannot be cancelled within the agreed period. Deposit limit reductions take effect immediately. This is intentional — the tools only work if they hold firm.
Access your my11b account and navigate to "Settings" then "Responsible Gambling" in the main menu. All player protection tools are consolidated in this single section for easy access — no digging through multiple menus.
Choose a daily, weekly, or monthly deposit cap in Malaysian Ringgit (RM). Enter your preferred limit and confirm — the limit activates immediately. You will receive an email confirmation to your registered address once the limit is applied.
Select your preferred session time reminder interval and set a loss limit amount (in RM) per day, week, or month. These settings can be adjusted downward at any time without a waiting period.
For cooling-off periods (24 hours to 7 days), use the in-account tool or contact live chat. For self-exclusion (30 days to permanent), contact our support team. Self-exclusion requests are processed within 24 hours. During processing, an immediate deposit freeze is applied.
If you are concerned that gambling is becoming a problem — for yourself or someone you know — please reach out to the support organisations listed further down this page. Talian Kasih (15999) provides confidential counselling and referral services across Malaysia.
We give players meaningful control over how much they deposit and how much they are comfortable losing. All limits are in Malaysian Ringgit (RM) and apply across all products — sportsbook, live casino, and slots.
Limit decreases take effect immediately. Limit increases are subject to a mandatory 7-day cooling-off period after the change request is submitted, to prevent impulsive decisions made in the heat of the moment.
| Limit Type | Period | Min / Max (RM) | How to Set |
|---|---|---|---|
| Deposit Limit | Daily | RM30 – RM5,000 | Self-service |
| Deposit Limit | Weekly | RM100 – RM20,000 | Self-service |
| Deposit Limit | Monthly | RM300 – RM50,000 | Self-service |
| Loss Limit | Daily | RM30 – RM5,000 | Self-service |
| Loss Limit | Weekly | RM100 – RM15,000 | Self-service |
| Cooling-Off Period | 24h / 48h / 7 days | — | Self-service |
| Self-Exclusion | 30d / 90d / 6m / 1yr / Permanent | — | Via Support |
Problem gambling can affect anyone — regardless of age, background, or income level. The earlier the warning signs are recognised, the easier it is to get things back on track. Be honest with yourself about the following.
Have you ever felt the need to bet more money to get the same level of excitement?
Have you lied to family or friends about how much time or money you spend gambling?
Have you tried to "win back" money that you have lost? Have you borrowed money to gamble?
If any of these questions made you pause, it may be worth speaking to someone — even just
to talk it through. Help is available and confidential.
Spending more money on gambling than you can afford to lose
Gambling to escape stress, anxiety, loneliness, or depression
Chasing losses — placing bigger bets to recover money lost
Neglecting work, family, or personal responsibilities due to gambling
Feeling restless or irritable when attempting to cut down or stop
Borrowing money from friends, family, or financial institutions to fund gambling
Hiding gambling activity from people close to you
Gambling taking priority over other hobbies and social activities
Repeatedly failing to keep to self-imposed spending or time limits
Feeling a persistent preoccupation with gambling — planning the next session, calculating odds
No exceptions. Age verification is mandatory for every my11b account. Providing false age information is fraud.
Malaysian law and our own responsible gambling policy set the minimum age for gambling at 21 years. This is not an arbitrary threshold — the scientific literature on adolescent brain development consistently shows that decision-making and impulse control centres of the brain continue developing well into a person's early twenties. Gambling at a young age significantly increases the risk of developing gambling-related harm later in life.
my11b enforces the 21+ requirement through the following layered verification approach:
If you know a minor has accessed or registered on my11b, please contact our support team immediately at [email protected] (plain text, not a link). We take underage access extremely seriously and will act immediately on any credible report.
Self-exclusion is a serious step and we fully support you in taking it. The process is straightforward and our team will not try to talk you out of your decision — we just need to verify your identity to ensure the exclusion is applied correctly.
Reach our team via live chat or email stating that you want to self-exclude.
Select 30 days, 90 days, 6 months, 1 year, or permanent exclusion.
We verify your identity to ensure the exclusion is applied to the correct account.
Immediate deposit and betting freeze applied while exclusion is formally processed.
Full exclusion activated within 24 hours. Marketing communications stopped immediately.
Once self-exclusion is active, it cannot be reversed before the agreed period expires. This is deliberate — it protects you from impulsive requests to lift the exclusion early. Any remaining account balance will be held safely and returned to you at the end of the exclusion period via your verified payment method, subject to KYC confirmation.
Reaching out takes courage. These organisations offer confidential, professional support for people experiencing gambling-related difficulties, or for family members and friends who are worried about someone they care about.
Talian Kasih is Malaysia's national social welfare helpline, operated under the Ministry of Women, Family, and Community Development. It provides confidential counselling and referral services for Malaysians experiencing personal crises, including gambling-related difficulties and financial stress caused by gambling.
Available 24 hours a day, 7 days a week, serving callers across Kuala Lumpur, Penang, Johor Bahru, and all Malaysian states. Calls are handled in English and Bahasa Melayu.
GamCare is an internationally recognised organisation providing information, advice, and counselling support to anyone affected by problem gambling. Their resources include online chat support, a free helpline, a self-help toolkit, and connections to structured counselling programmes.
GamCare's resources are available in English and are accessible to Malaysian players online. They also publish extensively on responsible gambling practices and support for family members affected by a loved one's gambling behaviour.
Gamblers Anonymous is a peer support fellowship operating a 12-step recovery programme for people who recognise they have a gambling problem and want to do something about it. Meetings are available globally, including in Malaysia, and online meetings are accessible from anywhere in the world.
The programme is free, confidential, and anonymous. It focuses on mutual support among people who share the experience of compulsive gambling — not just talking, but taking action together.
The National Anti-Drugs Agency (AADK) Malaysia operates counselling and support services for various forms of addiction, including behavioural addictions. Players in Malaysia may contact AADK offices in Kuala Lumpur, Shah Alam, Petaling Jaya, or their nearest district office for a referral to a qualified counsellor with experience in gambling addiction.
Our own support team is trained to handle responsible gambling conversations with care and without judgement. If you reach out about a gambling concern, you will not be dismissed or redirected — we will talk with you, help you activate the tools available on the platform, and connect you with external professional support if needed.
Befrienders Malaysia offers emotional support to people who are distressed, including those dealing with the emotional burden of financial difficulties arising from gambling. Services are available in Kuala Lumpur, Penang, Johor Bahru, and Ipoh. All interactions are confidential and non-judgemental.
If gambling has affected your mental health or you are feeling overwhelmed, Befrienders provides a safe space to talk with a trained volunteer.
We hold ourselves to these seven commitments as a matter of principle — not just policy. If you believe we are falling short on any of them, please tell us.
No player under the age of 21 will be permitted to register or gamble on my11b, regardless of payment method, referral, or any other circumstance.
Deposit limits, session reminders, cooling-off, and self-exclusion will always be one click from your account homepage — never buried in settings.
Once a self-exclusion is active, all marketing communications cease immediately. We will not attempt to re-engage excluded players with promotional material.
Every support agent at my11b completes responsible gambling training and is equipped to have genuine, supportive conversations — not scripted deflection.
When a player requests a limit reduction or exclusion, that decision will be respected immediately. We will not attempt to persuade the player otherwise.
This Responsible Gambling page is a permanent, prominently linked part of my11b. It will be reviewed and updated regularly to reflect current best practices.
If a recognised gambling support organisation or qualified counsellor contacts us on behalf of a player in distress, we will respond promptly and constructively.
If it stops being fun, my11b has the tools to help you take control — and if you need more than tools, we will connect you with people who can genuinely help. Play on your own terms. 21+ only.